Congratulations on your purchase of a ProLake Lake Bed Aeration System! In the following pages you will find detailed information about the system you have purchased. These include a system checklist, installation instructions, required maintenance, warranty information and much more.
Our equipment is thoroughly inspected and carefully packaged in our facility. Upon acceptance by the carrier (UPS, USPS, Motor Freight or Other) they assume responsibility for the goods in transit and their ultimate safe arrival. Should you receive your shipment in a damaged condition, either apparent or concealed; a damage claim must be made by you, the customer, directly with the shipping carrier. ProLake cannot make this claim for you.
Apparent Loss or Damage
Should visual inspection upon receipt of goods show loss or damage, it must be noted on the freight bill, express receipt, or UPS driver’s record and signed by the driver or agent. Failure to do so will result in the carrier refusing to honor your damage claim. The carrier will furnish you the necessary form(s) for filing a claim should they be needed.
When damage is not apparent until the equipment is unpackaged, a claim for concealed damage is to be made to the carrier. When damage is discovered, make a written or phone request to the carrier for inspection. You must make this request for inspection within forty-eight (48) hours of delivery. Immediately inspect all packages for exterior and interior damage upon receipt and make any claims as soon as possible.
Keep all cartons and packaging material to show the inspector. The carrier will furnish you with an inspection report and necessary forms for filling a concealed damage claim, since such damage is the carrier’s responsibility.
If you are unhappy with your order for any reason, ProLake will gladly exchange items; issue credit or refund the purchase price to you (less restocking charges) within 7 days of receiving the product. In all cases, return freight costs are the responsibility of the customer.
Please call or write for Return Authorization Number so that we may handle your return as quickly and efficiently as possible. We will not accept any returned merchandise without a Return Authorization Number being displayed on the package.
There are no returns on Custom Designed equipment or Manufactured equipment for specific applications.
Coverage and Policies
ProLake finished products, when properly installed and operated under normal conditions of use, are warranted by ProLake to be free from defects in material and workmanship for a period of twenty-four (24) months from the date of purchase from ProLake or an authorized ProLake representative or dealer. In order to obtain performance under this warranty, the buyer must promptly (in no event later than thirty (30) days after discovery of the defect) give written notice of the defect to ProLake, 1520 Aquatic Drive, Wellington, CO 80549, or an authorized service center. Buyer is responsible for freight charges both to and from ProLake in all cases.
ProLake's warranties also do not extend to any goods or parts which have been subjected to misuse, lack of maintenance, neglect, damage by accident or transit damage. ProLake will not be responsible or liable for indirect or consequential damages of any kind, however arising, including but not limited to those for use of any products, loss of time, inconvenience, lost profit, labor charges, or other incidental or consequential damages with respect to persons, business, or property, whether as a result of breach of warranty, negligence or otherwise. Notwithstanding any other provision of this warranty, buyer’s remedy against ProLake for goods supplied or for non-delivered goods or failure to furnish goods, whether or not based on negligence, strict liability or breach of express or implied warranty is limited solely, at ProLake's option, to replacement of or cure of such nonconforming or non-delivered goods or return of the purchase price for such goods and in no event shall exceed the price or charge for such goods. ProLake expressly disclaims any warranty of merchantability or fitness for a particular use or purpose with respect to the goods sold. There are no warranties which extend beyond the descriptions set forth in this warranty, notwithstanding any knowledge of ProLake regarding the use or uses intended to be made of goods, proposed changes or additions to goods, or any assistance or suggestions that may have been made by ProLake personnel.
Unauthorized extensions of warranties by the customer/dealer shall remain the customer’s/dealer’s responsibility. DURAPLATE DIFFUSERS ARE COVERED BY A SEPARATE LIFE TIME WARRANTY AGAINST MATERIAL DEFECTS OR CRAFTSMANSHIP.
This warranty can be modified only by authorized ProLake Personnel by signing a specific, written description of any modifications.
NOTE: THIS EXPRESS WARRANTY EXCLUDES ALL OTHER WARRANTIES OR REPRESENTATIONS EXPRESSED OR IMPLIED BY ANY LITERATURE, DATA, OR PERSON. PROLAKE MAXIMUM LIABILITY UNDER THIS EXCLUSIVE REMEDY SHALL NEVER EXCEED THE COST OF THE SUBJECT PRODUCT AND PROLAKE RESERVES THE RIGHT, AT ITS SOLE DISCRETION, TO REFUND THE PURCHASE PRICE IN LIEU OF REPAIR OR REPLACEMENT.
Download the Warranty Claim Form
Using the button below form, you can download the form PDF. Please print out and read. Email your completed form to firstname.lastname@example.org or the mailing address listed at the bottom of the webpage. If you have any questions, call us at (970) 568-7754.