Warranty

Coverage and Policies

ProLake finished products, when properly installed and operated under normal conditions of use, are warranted by ProLake to be free from defects in material and workmanship for a period of twenty-four (24) months from the date of purchase from ProLake or an authorized ProLake representative or dealer. In order to obtain performance under this warranty, the buyer must promptly (in no event later than thirty (30) days after discovery of the defect) give written notice of the defect to ProLake, 1520 Aquatic Drive, Wellington, CO 80549, or an authorized service center. Buyer is responsible for freight charges both to and from ProLake in all cases.

ProLake’s warranties also do not extend to any goods or parts which have been subjected to misuse, lack of maintenance, neglect, damage by accident or transit damage. ProLake will not be responsible or liable for indirect or consequential damages of any kind, however arising, including but not limited to those for use of any products, loss of time, inconvenience, lost profit, labor charges, or other incidental or consequential damages with respect to persons, business, or property, whether as a result of breach of warranty, negligence or otherwise. Notwithstanding any other provision of this warranty, buyer’s remedy against ProLake for goods supplied or for non-delivered goods or failure to furnish goods, whether or not based on negligence, strict liability or breach of express or implied warranty is limited solely, at ProLake’s option, to replacement of or cure of such nonconforming or non-delivered goods or return of the purchase price for such goods and in no event shall exceed the price or charge for such goods. ProLake expressly disclaims any warranty of merchantability or fitness for a particular use or purpose with respect to the goods sold. There are no warranties which extend beyond the descriptions set forth in this warranty, notwithstanding any knowledge of ProLake regarding the use or uses intended to be made of goods, proposed changes or additions to goods, or any assistance or suggestions that may have been made by ProLake personnel.

Unauthorized extensions of warranties by the customer/dealer shall remain the customer’s/dealer’s responsibility. DURAPLATE DIFFUSERS™ ARE COVERED BY A SEPARATE LIFE TIME WARRANTY AGAINST MATERIAL DEFECTS OR CRAFTSMANSHIP.

This warranty can be modified only by authorized ProLake Personnel by signing a specific, written description of any modifications.

NOTE: THIS EXPRESS WARRANTY EXCLUDES ALL OTHER WARRANTIES OR REPRESENTATIONS EXPRESSED OR IMPLIED BY ANY LITERATURE, DATA, OR PERSON. PROLAKE MAXIMUM LIABILITY UNDER THIS EXCLUSIVE REMEDY SHALL NEVER EXCEED THE COST OF THE SUBJECT PRODUCT AND PROLAKE RESERVES THE RIGHT, AT ITS SOLE DISCRETION, TO REFUND THE PURCHASE PRICE IN LIEU OF REPAIR OR REPLACEMENT.

You must submit a Return Authorization Number with your product so that we may handle your return as quickly and efficiently as possible. We will not accept any returned merchandise without a Return Authorization Number being displayed on the package. To receive your Return Authorization Number, download the Warranty Claim form below. Email your completed form to info@keetonaqua.com, or mail your completed form to ProLake, 1520 Aquatic Drive, Wellington, CO 80549. If you have any questions, please call us at (800) 493-4831.